FAQs
WHERE DOES “MALIBU CATERING” DELIVER?
We currently deliver to 91301 Hidden Hills, 91302 Calabasas, 90265 Malibu,
90290 Topanga Canyon, 90272 Pacific Palisades, 90402, 90403 Santa Monica and 90049 Brentwood.
If you do not live within these cities, feel free to give us a call!
Catering Service Available From San Diego to San Francisco to Las Vegas
WHEN DO YOU DELIVER?
For catering delivery 6am - 8pm
For catering service 24/7
IS THERE A DELIVERY FEE?
Our minimum delivery fee is $30.00
WHAT ARE THE PAYMENT OPTIONS?
We currently accept all credit cards and debit cards.
WHAT IF THERE IS AN ERROR WITH MY ORDER?
If there is an error with your order, give us a call at 310-766-3841 or email us at support@malibumealdelivery.com and we will correct it the best we can!
WHAT IF I LIVE IN A GATED COMMUNITY?
If you live in a gated community you will need to add us to your guest list or provide us with an access code to successfully deliver your food. It is the member's responsibility to provide us with access, if the driver cannot enter the community at the time of delivery the driver must continue with their route as each driver has many deliveries to be made in a short period of time. A driver is not permitted to return to a stop after the initial failed delivery attempt. Thus, if access is not granted upon arrival, no credits will be issued for the missed delivery.
WHAT IF I LIVE IN AN APARTMENT BUILDING?
If you live in an apartment building that requires front desk/call box access it is the member's responsibility to ensure your driver is granted access upon arrival. If the driver cannot enter the building to complete delivery, they will have to leave and continue their route as each driver has many deliveries to be made in a short period of time. A driver is not permitted to return to a stop after the initial failed delivery attempt. Thus, if access is not granted upon arrival, no credits will be issued for the missed delivery.
WHAT IF MY FOOD IS LATE?
While our drivers will be consistent with delivery times, there are factors beyond our control, such as weather and traffic, that can lead to delays. Please be patient and rest assured delays are not commonplace and our driver will be at your doorstep shortly!
WHAT IF I DON'T RECEIVE MY DELIVERY?
There may be several reasons why you would not receive a delivery.
Our driver could not access your home, or an unforeseen delivery delay due to an uncommon and unavoidable circumstances. If you feel you have missed a delivery in error please call 310-766-3841 or email support@malibumealdelivery.com and a customer service representative will contact you at the beginning of the next business day.
CAN YOU DELIVER AT A SPECIFIC TIME?
Yes, as you needed.
WHO CAN I CONTACT FOR DELIVERY ISSUES?
Customer Service will be able to assist you with all delivery issues, including contacting your driver for you to attempt real time corrections if need be. You can reach our customer service team via email at support@malibumealdelivery.com
or over the phone at 310-766-3841
SHOULD I TIP MY DRIVER?
If you feel they are doing an outstanding job and feel the need to compliment them with a tip feel free to do so. If you just want to shout them out for doing a great job, send us an email at support@malibumealdelivery.com!